Shipping policy

ELEV8 WELLNESS SHIPPING POLICY

SERVICE AREA
We currently ship eligible ELEV8 WELLNESS products to addresses within the United States and Canada. Available shipping methods and final rates are displayed at checkout based on the destination and total shipment weight.

ORDER PROCESSING
Products are fulfilled on demand through our fulfillment partner. Orders enter production promptly after they are accepted. Processing time is separate from carrier transit time. You will receive an email confirmation after ordering and tracking information when your order ships.

ESTIMATED TRANSIT TIMES
United States economy shipping is generally estimated at 2–4 business days after fulfillment. Canada economy shipping is generally estimated at 3–5 business days after fulfillment. These are estimates, not guarantees. Weekends, holidays, carrier disruptions, weather, customs review, and other events outside our control may cause delays.

SHIPPING RATES
Shipping charges are calculated and shown before payment at checkout. Rates vary by destination and package weight.

CANADA: DUTIES AND TAXES
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout specifically states otherwise, the recipient is responsible for these charges. Customs processing can also delay delivery.

ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate delivery address. If an order is returned because of an incomplete, incorrect, or insufficient address, or because it was unclaimed, the customer is responsible for any reshipment cost.

TRACKING AND DELIVERY
Carrier tracking may take time to update after a label is created. A carrier delivery scan does not always establish that the package was personally received. If tracking shows delivery but the package cannot be located, check with household members, neighbors, the building manager, and the carrier before contacting us.

LOST OR DAMAGED ORDERS
Report damaged, defective, misprinted, or incorrect products within 30 days of delivery. Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date. Email elev8enterprisesinc@gmail.com with your order number, an explanation, and photographs when applicable.

CONTACT
For shipping assistance, email elev8enterprisesinc@gmail.com and include your order number.